📑 Terms & Conditions

Please read the following carefully before placing an order. These terms apply to all custom figurine commissions.

1. Custom-made artwork

All figurines are individually handmade based on each customer’s request. This includes 3D sculpting, 3D printing, and hand painting.

 

2. Quote and pricing

Each project begins with a personalized quote based on character complexity, size, and painting requirements.

 

3. Deposit & payment

A non-refundable deposit of 40% is required to start the project. Payment is made securely via Stripe or PayPal. The remaining balance is due before shipping.

 

4. Production timeline

Production takes approximately 3 to 6 weeks, depending on the level of detail. You will receive regular updates and preview images throughout the process.

 

5. Shipping & delivery

Figurines are shipped securely with tracking. Worldwide shipping is available. Buyers are responsible for any customs duties or import taxes in their country.

 

6. Cancellation policy

Once the deposit is received and production has begun, cancellations are not accepted. These are one-of-a-kind artworks made to order.

 

7. Damage during transit

If your figurine arrives damaged, please contact me within 48 hours with clear photos. A replacement or repair solution will be offered where appropriate.

 

8. Ownership & reproduction

All original designs and photos remain the intellectual property of Arnaud. Customers may not reproduce or resell figurines or images without prior consent.