🔁 Refund Policy

My figurines are unique, custom-made items. Please read the policy carefully before ordering.

1. No refunds on custom work

Due to the personalized nature of each commission, no refunds or cancellations can be accepted once production has started.

 

2. Deposit is non-refundable

The 40% deposit required to begin a project covers preparation, design time and materials. This amount is not refundable under any circumstances.

 

3. Damage during shipping

If your figurine arrives damaged, please notify me within 48 hours with photos. I will evaluate the situation and propose a fair solution (repair, replacement, or partial refund).

 

4. Exceptions

If I am unable to complete your order for any reason on my side, you will receive a full refund of any payment made.